Privacy Policy

Introduction

MTB Here ("we," "our," or "us") is committed to protecting the privacy and security of our users' personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you use the MTB Here mobile application and related services (collectively, the "Services") for The Millennium Tower condominium residents.

By using MTB Here, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

When you register for MTB Here, we collect:

• Full name and unit number
• Email address and phone number
• Emergency contact information
• Vehicle information for parking management
• Pet information for building records

Service-Related Information

When you use our Services, we collect:

• Amenity booking details (date, time, amenity type)
• Service requests and maintenance tickets
• Communication with property management
• Payment information for amenity fees and services
• Visitor registration and access logs

Automatically Collected Information

We automatically collect certain information when you use our app:

• Device information (type, operating system, unique device identifiers)
• Usage data (features accessed, time spent, interaction patterns)
• Location data (for building access control features)
• IP address and general geographic location

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process amenity bookings and collect associated fees
• Facilitate communication between residents and property management
• Handle maintenance requests and coordinate with service providers
• Manage building access and security
• Send important notifications about building updates and emergencies
• Process payments for services and amenities
• Maintain building records and comply with legal requirements
• Analyze usage patterns to improve resident experience
• Respond to your inquiries and provide customer support

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

With Property Management

We share necessary information with The Millennium Tower property management team to facilitate building operations, respond to your requests, and ensure proper service delivery.

With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Services, including maintenance contractors, payment processors, and technology partners. These providers are obligated to protect your information and use it only for the purposes we specify.

For Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of MTB Here, our users, or others.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure servers and data centers
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Access and Update

You can access and update your personal information through your account settings in the MTB Here app. You may also contact us to request access to, correct, or update any personal information we have about you.

Data Deletion

You may request deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

Communication Preferences

You can opt out of promotional communications through your account settings. However, you cannot opt out of essential service-related communications, such as emergency notifications or important building updates.

Location Services

You can disable location services for the MTB Here app through your device settings. Note that this may limit certain features, such as automatic door access.

Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information (which we do not do). To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the effective date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: